Are there any companies you deal with that have turned around in your view because of your use with theirs of social media? I have a few, and a few that have sunk lower than low because of their lack of response in person, in a store, online, or via social media (Verizon I'm lookin' at you…)
On a personal level, I 'grade' a company by how well, how prompt, and how polite I have issues resolved and how long it took me to reach the right person to handle requests.
Within the first few weeks in Google+ the community managers were out in force helping out the population. I've also met probably three dozen or so Google employees at conferences and meetups or for meetings that have all been helpful and gracious even if it wasn't their department / job to deal with something.
Another example for me, +Comcastcares has done a turnaround via Twitter (not so much in Google+.) The way they treat me as a customer has changed my personal view of purchasing their products (not that I have much of a choice living out in farmland). I'm an advocate now 😉
With Facebook, I have clients that have paid tens of thousands (if not more) for ads and have never talked to a human being at Facebook. Do I personally care if I ever talk to a person at Facebook? No. But my clients do, especially the ones that are hyper-focused on providing exceptional customer service and support themselves.
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Google+ nabs top spot in customer satisfaction survey; Facebook falls
Google+ tied Wikipedia for the highest score. Facebook, which has been criticized for changes to its interface, had a lower score.
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muy bien esta esto
I agree with you. Customer service issues are more easily addressed and responded to via social media. My value to a company is demonstrated not by the automated response to my email or post but the one with a human on the other end and how they handle the situation. Did they hear my issue, complaint? Are they addressing any of them? How long of a response time. Customer service is and has been very lacking with most companies, I'm hopeful that'll turn around. The more vocal we are the better the chances. Thanks for sharing and listening.
its amazing google
It's putting the customers interests above your own. If you always do what's best for the customer then sometimes you hurt your own profit potential. But in the long run you develop insanely loyal customers that will stick with you, refer you and even defend you when competitors try to undermine you. At least that's how we've stayed in business for over 10 years with nothing but referrals from super-satisfied customers.
I totally agree with you but at the same time we need to look beyond Facebook and Google+ being social network.
Google+ offers services that are tailored towards professionals while Facebook is full of junks(sorry to say that). a lot of times I wonder if the number of people on Facebook is even real and whether if FB even has a human managed customer care.
Also with the failure of Buzz, i don't think Google will ever joke with customer service. And we should not also forget the Apple effect.
Facebook full of junk? But I really want to know what 600 people had for dinner, or that Jeff is going to the gym. It's really important to me.
Thanks for the shout out +Lynette Young . Stay tuned for new things coming from us here on Google+. +Comcastcares is here if you need us. 🙂
happy plusers!
Google+ is sharp.
It means that im happy with my services I have received over a period of time. If I don't receive
Customer satisfaction I don't do business with them end of story
aku suka…….
Well written, well said, +Lynette Young .
When I was younger, I was impressed by companies that put an employee on a client's site for just these reasons: responsiveness, growth, satisfaction.
I find it critical, but also useful to interact with my customers frequently.
Now, to the more specific point here: I keep seeing Google and Google+ people hanging out, interacting and responding in real time. When Chee Chew commented on a post regarding HOA's I've done with Jane Ellen, I was impressed and honored.
Google is getting it done and will continue to be rewarded.
hm
hy guys try this one http://www.surveytool.com/employee-satisfaction-survey/ its good
+maverick jack I will try.
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