Wow. Bad PR comin' right up! +Esteban Contreras is a stellar guy. He travels quite frequently.

h/t to +Chris Brogan for the original share.

Reshared post from +Esteban Contreras

I had heard +United Airlines broke guitars but I didn't know it broke spirits too.

The only male flight attendant on +United Airlines flight 775 from EWR to ORD today made my wife cry. He asked her to check in a bag that simply could not be checked and treated her amazingly poorly. She had to carry what she could in her hands.

She is now at ORD boarding to YYC, and they are asking her to check in what she is carrying. Again, no compassion and no desire to help or listen.

Doesn't United charge for checked-in bags ? Doesn't United have big enough planes??

Doesn't United have employees who can hold their tongue and avoid yelling at a young woman who is tired, alone, stressed and vulnerable?

I hope the social media team is more compassionate than those who are dealing with customers in the ground.

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