Our phones work. That’s a plus. What still sucks is 1) they never brought me my groceries and 2) I waited around all day for them just to get a phone call to say I didn’t need to be home. After the fiasco of waiting around and having Verizon tell me they came by my house when they didn’t, I was sure I’d get a visit from the neighborhood plumber-crack in a cherry-picker guy bright and early. Nope. All I got was a phone call – I hesitated to answer it thinking it was still for the crossed phone number – telling me my line was fixed. And just like that the tech wanted to hang up on me! Whoa spanky, what number did you call because the lines were crossed. He confirmed that it was my home number and tried to hang up on me again. Uh. NO. What about me waiting home for him to come fix my line? No ma’am (SHIT I hate it when old guys call me that!), we fixed the problem down the road at the switch box (they still use those?) or at the central office. He didn’t even know – which means he didn’t even do any work, a computer button-pusher someplace did.
Ok…I ask if my husband’s business line fixed? According to him, that wasn’t on his work order (yes it was), but if he’s not too busy he can get back to me in 48-72 hours and give me a status. All I could envision is kicking him in the teeth. Not very lady- or mommy-like I agree, but the guy was an ass. When I asked about my husband’s ‘business’ line he gave me a snarky answer that it wasn’t a business line (technically no it’s not, it’s just another ‘residential’ line) but a home office line. “Well, then, now, it’s not a BUSINESS line, is it?” in a horrifically condescending tone. My thoughts race to buying the most expensive ‘Sex In The City‘ Manolo Blahnik heels and wedging them right back to his molars. He hangs up on me.
A few minutes later I hear the office line ring. Then my house line rings again. He tells me the other line is fixed, you are very welcome. Then he hangs up on me, again.
For more reading on Verizon and how their customers love them, be sure to check out The Consumerist. They *love* Verizon over there. Riiiight.
Note to Verizon: Get a clue. Comcast helps their customers. Maybe you should take a lesson.
Wow.. sad that you have to go thru all of that to get service.. I can truly say Time Warner cable.. isn’t any better than Verizon. Just hope you don’t have to call them again.
Eathan Whites last blog post..Thoughts from LisaQ – part 2
Switching from Brighthouse to Verizon FIOS has been a complete disaster and I can’t believe the time I have spent trying to sort things out. First if all, I was forced to Verizon in order to have service on the 2 phones we have in the cars that are On-Star since that is all they offered here in Florida. They are almost as good as everyone else (little issues such as never allowing your phone number to show on the call receivers phone. (Their answer….”The PUC allows this)
The Verizon connection box for all of the neighborhood FIOS users is unfortunately located on my property. Amazing how often you would go outside and see 4 trucks parked all over the place as they had an all night upgrade party.
The first time I called their marketing number to see what the service would cost they insisted that the stupid service was not available in my neighborhood. Finally after I escalated they actually sent a manager out and he quickly caved in when he saw the box (IN MY YARD). I told him how many phone lines I had, what type of long distance I wanted, the number of TV sets and my Internet needs. He left a quote for $137 plus the asterisks. I later spoke to the telemarketers and they said $135 and I said go for it they also promised the free little HD set.
Their admin services positively suck. They came out with a work order to move 2 of my 3 lines to FIOS. They were also supposed to move the other line from Brighthouse to FIOS but they had no clue of this. It took 3 months to get that line moved and I had to keep my Brighthouse services active during that time. They had to do some jury rigging to make that happen and there were a few temp jacks added. And of course after they had moved everything else over I then found that my monthly charge was going to be more than twice what I was verbally quoted. (NOTE TO SELF….never accept any thing that is not in writing from Verizon). In addition, they had several hundred dollars worth of charges for the connection changes they had to make because they screwed up.
I have absolutely no idea of how many high blood pressure hours I had to spend on the phone endlessly repeating things to get them to get anything right. During all of this I did find one positive thing. Their on site service people were very good. All other areas sucked so bad that for a while they hired a 3rd party to act as customer advocates. Those folks really helped on a couple items and Verizon fired them. The customer satisfaction ratings were probably getting higher than they wanted.
I still have a couple of cable problems to TVs but I will have to have a Verizon break and rest up before I go after them again. Dealing with them is very tiring and time consuming.
Over 10 months have passed and I still don’t have the TV. They farmed out the distribution of those to a third party company who were totally worthless and arrogant and everyone in Verizon ends up saying not my job. I now have a commitment from a field service manager to look into it and that is the only part of the organization that has lived up to any level of commitment.
Recently, they reorganized the channel selection and added many new HD channels.
I immediately went to FOX NEWS HD and got the you are not subscribed to this channel. Out of curiosity I looked to see if I could get the Commie News Network (CNN) and guess what, I can.
I called to find out why I couldn’t get FOXNEWS HD and the billing guy said that could be fixed for no additional charge. It became active later that day. Interestingly enough so did many other things such as HBO. We deliberately decided to not have any of the cable movie channels since we have several grand kids who spend time her and my bride just doesn’t want them exposed to some of the bilge they offer.
And all of a sudden I am getting e-mails welcoming me to fios and warnings that I must review and sign something to get any bundling discounts. The long and short of it seems to be that they have renewed my contract and gave me an additional channel package free for the first 12 months.
So next week I get to spend hours with the criminals again and try to get things back to where they belong. I do not want any contract renewals as I want to get out of this fiasco as soon as possible. I left Brighthouse because we were dissatisfied with their poor quality voice over IP service. Now that I think back about it it doesn’t seem all that bad now.
If anyone from Verizon scans this please feel free to contact me at GLENNM3@Verizon.net.